Frequently Asked Questions
Can I get extra nights in my package when we are ready to travel?
Normally, Yes.We can add extra nights to your package to fit your individual needs.Most of the resorts and hotels we work with allow extended stays. Additional nights are subject to availability and prevailing rates. If you wish to add extra nights, simply contact someone in our reservations department and inquire about availability.
Are there any additional charges?
The price paid for your package covers everything included in the package. The only additional charges to the package are state and/or local taxes and certificate fees. Consult your certificates for those charges. Taxes normally depend on time and locations of travel and are paid while traveling.
Can I bring a pet?
Sorry, none of the resorts or hotels we use allows pets in the rooms.
Why do I need to give two choices of arrival dates?
Although our package normally does not have any blackout dates, all requests are subject to availability. Meaning, the earlier you request your dates the better chance you have to ensure your first choice. We ask for 2 choices, in the event that your first choice is sold out. Remember that we require 30-day minimum advance notice prior to booking travel dates, and we ask for 90 days if youâ€™re coming during summer or on a major holiday.
Can I make this vacation a group vacation or family reunion?
These packages are designed for individual families and some resorts restrict group travel. Because these packages are designed for introducing families to vacation ownership, we ask that individual families travel separately. However, you can refer a friend and we can book them into a separate package.
Can I request a particular type of room?
Room location and type are allocated are at the discretion of the resort or hotel. We can request certain room sizes or types, but we cannot guarantee the accommodations. Remember again, the earlier you request your travel dates, the better chance we have to accommodate your request.
When can I expect to receive a final written confirmation?
We make your bookings as soon as we receive your formal written request. It normally takes within 5 business days to get a confirmation. You can expect to receive a final written confirmation, map, and check in instructions and any dated coupons included in your package within 10 business days of the time your confirmation of accommodations. Also, if your request is more than 6 months in advance it may take longer to get your request confirmed because some resorts and hotels do not book that far in advance, if needed, ask your reservationist for more information.
What happens if I cannot use my package or wish to return it?
Please refer to the full terms and conditions included in the paperwork of your package for complete details, but if you need to, package expirations can be extended for a small fee. Also, if you have returned a package for a refund, you can normally expect a refund check within 30 days of the return of the package to our offices.
Who do I talk to if I have questions?
After you have purchased a vacations package, you may either speak to your representative or someone in our reservation and customer service department. They will be happy to assist you and answer any questions you may have. You can reach us in many ways;
Toll free by phone at: 1-866-377-8899,
or by email at firstname.lastname@example.org
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